Shipping policy

  Effective Date: 2025-12-18

1. Introduction

At High Luxe Group, we provide a clear and consistent shipping experience. This policy outlines shipping for orders on forgeterrain.com.

  • Free Standard Shipping 
  • Delivery time Varies according to logistics
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

       United States

  • We ship to physical addresses
  • We Do Not ship to P.O. boxes that cannot accept carrier delivery

3. Shipping Costs

  • Standard Shipping Free on all eligible orders shipped within the United States

There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Delivery times may vary. Shipping and tracking details—and any delays—will be sent by email.

5. Shipping Methods and Carriers

  • Orders ship via trusted national carriers. 
  • Every shipment includes tracking.
  • You will receive a tracking link by email when your order ships.
  • Shipments are insured against loss or damage. Contact us if there is an issue.

6. Delivery Issues

Delayed or lost packages

Email us at support@forgeterrain.com or call 1-650-392-3331.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

7. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

8. Returns and Refunds

See our Return Policy for details.

9. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

10. Contact

Email support@forgeterrain.com

Phone 1-650-392-3331

Address High Luxe Group, 1839 Ygnacio Valley Rd, Ste B PMB 1092, Walnut Creek, CA United States

Service hours Monday to Friday, 9 AM to 5 PM PST

11. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with High Luxe Group.