Effective Date: 2026-01-25
Return & Refund Policy
At Forge Terrain, we want you to shop with confidence. Because our vehicles are shipped directly from manufacturers and authorized distributors, we encourage you to review the product details carefully and contact us with any questions before placing your order. Our team is always happy to help you choose the right vehicle for your needs.
Order Cancellations
If you need to cancel your order, please contact us immediately.
Orders may be canceled before they have entered processing or shipment. Once an order has been processed or shipped by the manufacturer or distributor, cancellation may no longer be possible.
Returns
Due to the nature of powersports vehicles and manufacturer-direct fulfillment, vehicle sales are generally considered final once an order has been processed for shipment.
If you believe there is an issue with your order, please contact Forge Terrain as soon as possible. We will review your situation and work with you to determine the best available solution.
Shipping Damage
Please inspect your shipment carefully before signing the delivery receipt.
If you notice visible shipping damage:
- Note the damage on the delivery receipt before signing.
- Take clear photos of the packaging and vehicle.
- Contact Forge Terrain within 48 hours of delivery.
We will work with you and the freight carrier to resolve shipping-related issues as quickly as possible.
Missing or Defective Parts
If your vehicle arrives with missing parts or a manufacturing defect covered under the manufacturer's warranty, please contact us promptly.
To assist with your claim, you may be asked to provide:
- Your order number
- The vehicle VIN or serial number
- Photos or videos of the issue
- A description of the concern
Our team will assist you throughout the manufacturer's warranty claims process.
Return Shipping
If a return is approved by the manufacturer or distributor, return shipping instructions will be provided at that time. Return shipping responsibilities may vary depending on the reason for the return and the manufacturer's policies.
Questions?
Your satisfaction is important to us. If you have any questions regarding your order, shipping, warranty, or returns, please contact the Forge Terrain team. We're here to help before, during, and after your purchase.
Manufacturer's Limited Warranty
Every new vehicle purchased from Forge Terrain includes the manufacturer's limited warranty. Warranty coverage varies by manufacturer and vehicle model.
Our goal is to help make the warranty process as simple as possible. If you experience a warranty issue, our team will work with you and the manufacturer to help process your claim.
What Is Typically Covered?
Manufacturer warranties generally cover defects in materials and workmanship for eligible components during the applicable warranty period.
Warranty coverage varies by brand and model. Please refer to the manufacturer's warranty documentation included with your vehicle or contact us before purchasing if you have questions about a specific model.
What Is Typically Not Covered?
Manufacturer warranties generally do not cover:
- Normal wear items such as tires, tubes, brake pads, chains, sprockets, cables, filters, batteries, bulbs, plastics, and seats.
- Damage caused by accidents, abuse, misuse, neglect, racing, improper operation, or unauthorized modifications.
- Damage resulting from improper assembly, improper maintenance, or failure to follow the manufacturer's operating instructions.
- Cosmetic damage occurring after delivery.
- Normal maintenance and routine service.
- Labor charges for diagnosis, assembly, installation, maintenance, or repairs unless specifically authorized by the manufacturer.
Warranty Claims
If you believe your vehicle has a warranty-related issue, please contact Forge Terrain promptly.
To help us process your claim, you may be asked to provide:
- Your order number
- Vehicle VIN or serial number
- Photos or videos of the issue
- A description of the concern
We will submit the required information to the manufacturer and assist you throughout the warranty process.
Replacement Parts
If a warranty claim is approved, replacement parts will be supplied in accordance with the manufacturer's warranty policy. Warranty decisions are made solely by the manufacturer.
Questions?
Purchasing a powersports vehicle is a significant investment, and we're committed to supporting our customers before and after the sale.
If you have questions about warranty coverage for a specific vehicle, please contact the Forge Terrain team before purchasing. We're happy to help you understand the coverage provided by the manufacturer.
Contact Information
Contact our customer service team:
Email: support@forgeterrain.com
Phone: 1-650-392-3331
Address:Â High Luxe Group
1839 Ygnacio Valley Rd, Ste B PMB 1092,
Walnut Creek, CA United States
Hours: Monday to Friday, 9 AM to 5 PM PST
This policy does not affect your rights under U.S. consumer protection law.
Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.
By purchasing from High Luxe Group, you agree to this Return Policy.
High Luxe Group
support@forgeterrain.com
1-650-392-3331
1839 Ygnacio Valley Rd, Ste B PMB 1092, Walnut Creek, CAÂ United States
